Refund policy

Refund, Return & Warranty Policy – Altrek

Altrek, we stand behind the quality of every product we sell. Please read this policy carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us at altrek_co@altrek.shop within 7 days of delivery with photo or video evidence. We will make it right.

All product defects and malfunctions are additionally covered under our 30-Day Limited Warranty regardless of when they are first reported (see below).

Returns

We accept returns on unused and unopened items in their original packaging within 7 days of delivery. Once a product has been opened or used, it is no longer eligible for return unless it qualifies under our warranty.

Return shipping costs are the customer's responsibility. Items sent back without prior authorization will not be accepted. To initiate a return, contact us at altrek_co@altrek.shop  before sending anything back.

Non-Refundable Situations

We do not issue refunds for:

Change of mind on opened or used products
Incorrect selection by the customer (color, model, or variant)
Normal wear and tear or damage caused by misuse

Shipping Protection

Shipping Protection is a digital add-on service and is non-refundable once the order has been placed, regardless of the outcome of the order. By adding Shipping Protection at checkout, you acknowledge that this charge will not be reimbursed under any circumstance.

30-Day Limited Warranty

We offer a 30-day limited warranty from the date of delivery. This warranty covers manufacturing defects.

To submit a warranty claim:

Contact us at altrek_co@altrek.shop  within 30 days of delivery
Include photo or video evidence of the defect

If your claim is approved, we will offer a replacement unit or a full refund, at our discretion.

This warranty does not cover damage resulting from misuse, drops, water exposure, unauthorized modifications, or normal wear and tear.

European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of delivery for any reason, in accordance with EU Consumer Rights Directive 2011/83/EU. No justification is required.

To exercise this right, contact us at altrek_co@altrek.shop within 14 days of receiving your order. Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect.

Customer Responsibility

Please review your order details carefully before completing your purchase. We are not responsible for errors made during checkout, including incorrect address, color, or variant selection.

Contact

For any questions, claims, or return requests: altrek_co@altrek.shop